Frequently Asked Questions
Everything you need to know about your PAC Cosmetics experience.
Are PAC Cosmetics products cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. We do not test our products or ingredients on animals at any stage of production.
How can I track my order status?
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your package directly through the 'My Orders' section on our website.
What is your return and exchange policy?
Due to hygiene reasons, we only accept returns or exchanges for products that are received in a damaged or defective condition within 48 hours of delivery.
Do you offer international shipping?
Currently, we ship to select countries worldwide. Shipping costs and delivery timelines vary based on your location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most domestic pin codes.
How do I choose the right foundation shade for my skin tone?
You can use our online 'Shade Finder' tool or consult with our beauty experts via the live chat feature to find your perfect match based on your undertones.